top of page
  • Instagram
  • Facebook

FREQUENTLY ASKED QUESTIONS

  • Can I modify or cancel my order after it's been placed?
    Yes, you may request modifications or cancellations before your order ships. Please contact us immediately at info@menstextilecollective.com. Once an order ships, our standard return policy applies.
  • What payment methods do you accept?
    We accept all major credit cards through our secure payment processor, Clover.
  • How long will it take to process my order?
    All orders are processed within 1-2 business days after your order is confirmed.
  • Do you offer installment payment options like Affirm or Klarna?
    Currently, we do not offer installment payment options. All purchases must be paid in full at checkout.
  • Is my payment information secure?
    Yes, we use Clover, a secure payment processor. We do not store your payment information on our servers.
  • Do you ship to P.O. boxes or APO/FPO addresses?
    Yes, we ship to P.O. boxes and APO/FPO addresses with no additional restrictions.
  • Which shipping carriers do you use?
    We ship via USPS and UPS.
  • Do you offer international shipping?
    No, we currently only ship within the United States.
  • Do you offer free shipping?
    We do not currently offer free shipping.
  • What shipping methods do you offer?
    We offer Standard shipping (3-5 business days) and Express shipping (1-3 business days).
  • How can I track my order?
    Once your order ships, you'll receive a tracking number via email.
  • What happens if my package is lost or stolen?
    Once a package leaves our facility with a tracking number, responsibility transfers to the carrier or customer. We recommend monitoring your tracking information and ensuring a secure delivery location.
  • What if there's a pricing error on your website?
    We honor the price displayed at the time of purchase.
  • Do you offer price matching?
    No, we do not currently offer price matching.
  • What is your return policy?
    We accept returns within 14 days from the shipment date. Items must be in unaltered, new condition with no marks, blemishes, or washing.
  • How do I initiate a return?
    Please email info@menstextilecollective.com to request a return authorization before sending any items back.
  • Who pays for return shipping?
    The customer is responsible for return shipping costs.
  • What refund options do you offer?
    We offer store credit or refunds to your original payment method.
  • How long does it take to process a refund?
    Refunds are processed within 3-5 business days after we receive your return.
  • What should I do if I receive a damaged item?
    Please contact us immediately at info@menstextilecollective.com with photos of the damage. We will process a full refund for damaged items.
  • What are your customer service hours?
    Our customer service team is available Monday through Friday, 9:00 AM to 4:00 PM (Central Time).
  • How can I contact customer service?
    ou can reach us by email at info@menstextilecollective.com or by phone at 346-442-5924.
  • What is your expected response time for inquiries?
    We aim to respond to all inquiries the same day or by the next business day at the latest.
  • How do I request deletion of my personal information?
    Please email info@menstextilecollective.com to request deletion of your personal information.
  • Do you share my information with third parties?
    No, we do not share your personal information with third parties except as required to fulfill your order (such as with shipping carriers) or as required by law.
  • Do I need to create an account to place an order?
    While creating an account provides benefits like order tracking and faster checkout, we also offer guest checkout options.
  • I do not see my question listed here, what do I do?
    If you have any other questions that aren't addressed here, please contact our customer service team at info@menstextilecollective.com or call 346-442-5924 during business hours.
bottom of page