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STORE POLICY

Shipping Policy

Processing Time

All orders are processed within 1-2 business days after receiving your order confirmation email. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods and Timeframes

Domestic Shipping

We ship via USPS and UPS to all addresses within the United States, including P.O. boxes and APO/FPO addresses.

  • Standard Shipping: 3-5 business days

  • Express Shipping: 1-3 business days

Please note that these timeframes are estimates and do not include processing time. Delivery times may vary depending on your location and other factors beyond our control.

Shipping Rates

Shipping rates are calculated based on the weight of your order, destination, and shipping method selected during checkout. Free shipping is not currently offered.

Tracking Information

Once your order ships, you will receive a tracking number via email. You can track your package's status by clicking the tracking link in your shipping confirmation email.

Shipping Delays

In the event of shipping delays, customers can monitor their package's status using the provided tracking number. For additional assistance with delayed shipments, please contact our customer service team.

International Shipping

We currently do not offer international shipping. All orders must be shipped to addresses within the United States.

Special Shipping Considerations

We handle all shipments to P.O. boxes, APO/FPO addresses, or remote locations the same as standard shipments with no additional restrictions or fees.

Lost or Stolen Packages

For lost or stolen packages, the carrier or customer bears responsibility once the package has left our facility with a valid tracking number. We recommend checking with your local carrier office and neighbors if your tracking shows the package was delivered but you haven't received it.

Returns & Exchanges Policy

Return Window

All returns must be initiated within 14 days from the shipment date. Items received after this window will not be eligible for return.

Return Condition Requirements

To be eligible for a return, your item must be:

  • In unaltered, new condition

  • Free of marks or blemishes

  • Unwashed (by hand or machine)

  • In its original packaging (if applicable)

Items that do not meet these conditions may be rejected for return or may receive a reduced refund amount.

Return Authorization Process

Prior to returning any item, customers must request and receive a return authorization by:

Unauthorized returns may be rejected or experience processing delays.

Return Shipping Costs

The customer is responsible for all return shipping costs. We recommend using a trackable shipping method to ensure your return can be monitored during transit.

Refund Options

Upon approval of your return, you may choose from the following refund options:

  • Store credit (can be used for future purchases)

  • Refund to original payment method

Refund Processing Time

Once your return has been received and inspected, refunds will be processed within 3-5 business days. Please note that depending on your payment provider, it may take additional time for the refund to appear in your account.

Damaged Items

If you receive a damaged item, please contact us immediately at info@menstextilecollective.com with:

  • Your order number

  • Photos of the damaged item

  • A brief description of the issue

Damaged items are eligible for a full refund without return shipping costs when reported promptly.

Non-Returnable Items

Currently, all items are eligible for return when they meet our condition requirements and are returned within the specified timeframe.

Order Cancellations

  • Orders may be canceled at any time prior to shipment without penalty

  • For cancellation requests after shipment, standard return procedures apply

  • To cancel an order, please contact info@menstextilecollective.com as soon as possible

If you have any questions about our return policy, please contact our customer service team at info@menstextilecollective.com.

Order Processing Policy

Processing Timeframe

All orders are processed within 1-2 business days after receiving your order confirmation. Please note that orders placed on weekends or holidays will be processed on the next business day.

Order Tracking

You will receive a tracking number via email once your order has been shipped. We may offer order tracking capabilities directly on our website in the future.

Order Cancellations

  • You may cancel your order at any time prior to shipment without penalty

  • To cancel an order, please email info@menstextilecollective.com with your order number and cancellation request

  • If your order has already shipped, standard return procedures will apply

Out-of-Stock Items & Backorders

If an item in your order is out of stock or backordered, we will contact you via email with the following options:

  • Wait for the item to become available

  • Replace with a similar item

  • Remove the item from your order (with applicable price adjustment)

  • Cancel the entire order

Signature on Delivery

We do not require signature on delivery for any of our shipments. All deliveries will follow the standard procedure of your chosen shipping carrier.

Lost or Stolen Packages

Once a package leaves our facility with a valid tracking number, the responsibility for the package transfers to the shipping carrier or the customer. We recommend:

  • Monitoring tracking information

  • Providing a secure delivery location

  • Considering package insurance for high-value orders

If you believe your package has been lost or stolen:

  1. Check the tracking information for delivery confirmation

  2. Contact your local carrier facility

  3. Check with neighbors or building management

  4. File a claim with the shipping carrier if necessary

Multiple Package Orders

If your order contains multiple items, they may ship in separate packages depending on availability. You will receive tracking information for each package.

If you have any questions about your order status or our processing procedures, please contact our customer service team at info@menstextilecollective.com or call 346-442-5924 during business hours.

Payment Policy

Accepted Payment Methods

We accept all major credit cards for purchases on our website. Our payment processing is handled through the secure Clover payment system.

When Payments Are Processed

All payments are processed at the time the order is placed. Your order will not be fulfilled until payment has been successfully processed and verified.

Failed Payments

In the event of a failed payment or payment verification issue:

  • Your order will be placed on hold

  • You will receive an email notification regarding the payment issue

  • The order will not be processed or shipped until payment is successfully completed

  • If the payment issue cannot be resolved within 3 business days, the order may be canceled

To resolve a payment issue, please contact us at info@menstextilecollective.com or call 346-442-5924 during business hours.

Installment Payment Options

We do not currently offer installment payment options such as Afterpay or Klarna. All purchases must be paid in full at the time of ordering.

Payment Security

We take the security of your payment information seriously:

  • All payment processing is handled by Clover, a trusted third-party payment processor

  • Men's Textile Collective does not store any payment card data

  • All transactions are encrypted using industry-standard SSL technology

  • We regularly monitor our systems for possible vulnerabilities and attacks

Price Adjustments

If an item's price changes after you've placed your order, we will honor the price displayed at the time of purchase.

Price Matching

We do not offer price matching with other retailers or online stores.

Sales Tax

Applicable sales tax will be collected in accordance with state and local tax laws. The tax amount will be calculated during checkout and displayed on your order summary.

If you have any questions about our payment policy or encounter any issues during the checkout process, please contact our customer service team at info@menstextilecollective.com or call 346-442-5924 during business hours.

Privacy & Data Policy

Information We Collect

During the checkout process, we collect the following information:

  • Full name

  • Shipping address

  • Billing address (if different)

  • Phone number

  • Email address

  • Order details and purchase history

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders

  • Communicate with you about your order status

  • Provide customer support

  • Improve our products and services

  • Send you marketing communications, such as regional coupons, sales, or targeted promotions (with your consent)

  • Comply with legal obligations

Data Security

We are committed to ensuring the security of your personal information:

  • All personal information is stored securely

  • We implement appropriate technical and organizational measures to protect your data

  • Access to personal information is limited to authorized personnel only

  • Payment processing is handled by our trusted payment provider, Clover, which maintains its own security protocols

Cookies and Tracking

Our website uses cookies to enhance your browsing experience and provide certain website functionality. These cookies may collect information such as:

  • Your IP address

  • Browser type and settings

  • Website usage data

  • Shopping cart contents

  • Pages visited

You can manage your cookie preferences through your browser settings.

Third-Party Sharing

We do not share your personal information with third parties except:

  • Service providers who assist us in operating our website and conducting our business (such as payment processors and shipping carriers)

  • When required by law or to respond to legal process

Your Data Rights

You have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Opt out of marketing communications

To exercise any of these rights, please contact us at info@menstextilecollective.com.

Data Deletion Requests

If you wish to have your personal information deleted from our systems, please send a request to info@menstextilecollective.com. We will process your request within 30 days, subject to any legal requirements to retain certain information.

Updates to Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Information

If you have any questions about our privacy practices, please contact us at:

Last Updated: 4-14-2025

Product Policy

Product Quality

At Men's Textile Collective, we are committed to providing high-quality products. All items are carefully inspected before shipping to ensure they meet our quality standards.

Product Warranties and Guarantees

We stand behind the quality of our products and offer a warranty against manufacturing defects. If you believe your product has a manufacturing defect, please contact our customer service team at info@menstextilecollective.com with details and photos of the issue.

Product Descriptions

We strive to provide accurate and detailed descriptions of all our products. However, please note:

  • Colors may appear slightly different on your screen compared to the actual product

  • All measurements are approximate and may vary slightly

  • Product specifications are subject to change without notice

Product Availability

Inventory is updated regularly, but items may sell out quickly. If an item becomes unavailable after you've placed your order, we will contact you via email to discuss options.

Pricing Errors

In the event of a pricing error on our website:

  • We will honor the displayed price at the time of purchase

  • We reserve the right to cancel orders resulting from obvious pricing errors (such as items priced at $0.01)

Price Matching

We do not currently offer price matching with other retailers or online stores.

Inventory Discrepancies

We conduct regular inventory checks to ensure accuracy. In case of discrepancies:

  • We will perform a thorough search and reconciliation of inventory

  • If an item is found to be out of stock after an order is placed, we will contact you with options

Product Recalls

In the unlikely event of a product recall:

  • We will check our current inventory and remove affected products

  • For sold items, product recalls are the responsibility of the customer

  • When possible, we will attempt to notify customers who purchased affected products

Product Images

Product images on our website are for reference only and may not reflect exact colors or details of the actual product. We make every effort to display products as accurately as possible.

Product Reviews

Customer reviews and ratings provide valuable feedback for our products. We reserve the right to moderate reviews for appropriateness while maintaining the integrity of customer opinions.

Age Restrictions

Our products are intended for adult use only. By placing an order, you confirm that you are at least 18 years of age.

If you have any questions about our product policies, please contact our customer service team at info@menstextilecollective.com or call 346-442-5924 during business hours.

Customer Service Policy

Customer Service Hours

Our customer service team is available Monday through Friday, 9:00 AM to 4:00 PM (Central Time). We are closed on weekends and major holidays.

Contact Methods

You can reach our customer service team through the following methods:

Response Time

We are committed to providing prompt assistance to all customer inquiries:

  • Email inquiries will receive a response within the same business day or the next business day at the latest

  • Phone calls during business hours will be answered immediately when possible

Order Modifications

Order modifications may be requested under the following conditions:

  • Modifications must be requested before the order ships

  • Address changes, item additions, or removals may be accommodated when possible

  • Any modifications that affect the total price will require payment adjustment before processing

  • To request a modification, please contact us as soon as possible via email or phone

Complaint Resolution

Customer satisfaction is our priority. If you have a complaint or are dissatisfied with any aspect of our products or service:

  1. Contact our customer service team with details of your concern

  2. A representative will work with you to understand and resolve the issue

  3. We will make reasonable efforts to find a satisfactory solution

  4. If a resolution cannot be reached, we may offer store credit or a refund as appropriate

Special Requests

If you have special requests or needs, please contact our customer service team. While we cannot guarantee that all requests can be accommodated, we will make reasonable efforts to assist you.

Customer Feedback

We value your feedback and suggestions for improving our products and services. Please feel free to share your thoughts with us via email or phone.

Training and Knowledge

Our customer service team is knowledgeable about our products and policies. If they cannot answer your question immediately, they will research the issue and follow up with you promptly.

Communication Standards

When interacting with our customer service team, you can expect:

  • Courteous and respectful communication

  • Clear and accurate information

  • Proactive updates on any outstanding issues

  • Timely follow-up on unresolved matters

We strive to provide excellent customer service and appreciate your business. If you have any questions or concerns, please don't hesitate to contact us.

Legal Disclaimers

Force Majeure Disclaimer

Men's Textile Collective is not responsible for delays or inability to fulfill orders due to unforeseen circumstances beyond our control, including but not limited to natural disasters, supply chain disruptions, strikes, pandemics, or shipping carrier issues.

Digital Content & Intellectual Property Disclaimer

All digital products (patterns, stock images, etc.) sold by Men's Textile Collective are for personal use only unless otherwise stated. They may not be redistributed, resold, or used for commercial purposes without express written permission. Due to the nature of digital products, all sales are final and non-refundable.

Product Use & Safety Disclaimer

Some Men's Textile Collective products, including sewing and crafting tools, may contain sharp edges, small parts, or materials that require safe handling. Please use these products responsibly. Men's Textile Collective is not liable for any injury, damage, or misuse resulting from the use of our products.

General Business Disclaimer

Men's Textile Collective strives to provide high-quality products and services. However, we are not responsible for any indirect, incidental, or consequential damages arising from the use or misuse of our products. All product descriptions, images, and information are for reference only and may vary slightly.

Age Restrictions

Our products are intended for adult use only. By placing an order, you confirm that you are at least 18 years of age.

Geographical Restrictions

Men's Textile Collective currently ships only within the United States. We do not ship internationally at this time.

Tax Collection

Sales tax will be collected in accordance with applicable state and local tax laws. A general flat tax rate is applied to orders where required by law.

Compliance with Consumer Protection Laws

Our policies and practices are designed to comply with relevant consumer protection laws, including but not limited to GDPR and CCPA where applicable.

Website Content

The content on our website is provided for general information purposes only. While we strive to keep information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the website or the information, products, services, or related graphics contained on the website.

Privacy and Data Protection

Please refer to our Privacy Policy for information about how we collect, use, and protect your personal data.

Amendment of Terms

We reserve the right to amend these disclaimers at any time. Changes will be effective immediately upon posting to the website. Your continued use of our website and services following any changes constitutes acceptance of those changes.

Last Updated: 4/14/2025

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